Deskside Technician I

Stefanini, Inc; Charlotte (NC); On-site; USD 31,684 - 34,440; Full time

Job summary

Stefanini, Inc is seeking a Deskside Technician I in Charlotte, NC. This entry-level IT support role focuses on delivering excellent customer service and maintaining user environments. Responsibilities include providing technical support for desktops and laptops, troubleshooting hardware and software issues, and executing standard account administration tasks.

The position is contract-based for one year and requires in-person support. Pay range is $23.00 - $25.00 per hour.

Qualifications

• Entry-level IT support role responsible for PC End of Life Refresh.
• Provide technical support for desktops, laptops, and common peripherals.
• Ensure security best practices are followed.

Responsibilities

• Provide in-person, technical support for desktops and laptops.
• Troubleshoot and resolve hardware and software issues.
• Perform workstation builds and system refreshes.

Skills

Technical support

Troubleshooting

Customer service

Tools

PC

Active Directory

Job description

Job Details

Deskside Technician I

Charlotte, NC

Job ID# 63902

Job Category: Deskside Technician I

Position Type: Contract

Duration: 1 year

Shift: 1

Remaining Positions: 3

Stefanini Group is looking for a Deskside Technician I for a globally recognized company!

For interested applicants, click the apply button or you may reach out to Micah Andres at [phone] / [e-mail] for faster processing. Thank you!

Position Summary (on-site)

• Entry-level IT support role responsible for PC End of Life Refresh On-site, in-person support of end-user desktops, laptops, peripherals, and basic software. Provides timely troubleshooting, incident resolution, hardware setup, and escalation to higher-level teams when needed. Focuses on delivering excellent customer service and maintaining a secure, functional user environment.

Key Responsibilities

• Provide in-person, technical support for desktops, laptops, printers, monitors, docking stations, phones, and common peripherals.
• Troubleshoot and resolve basic hardware and software issues (OS, standard business applications, email, VPN, network connectivity).
• Perform workstation builds, imaging, OS installs, and system refreshes following approved images and checklists.
• Install, configure, and replace hardware components and peripherals; perform cable management and basic office device setup.
• Execute standard account administration tasks (password resets, account unlocks, basic Active Directory tasks) per documented procedures.
• Support onboarding and offboarding workflows: set up new user equipment, transfer data, and collect/erase devices at termination.
• Maintain inventory of spare equipment, consumables, and parts; report low-stock or faulty items.
• Follow security best practices: ensure patching, antivirus status, device encryption, and secure disposal of sensitive materials.
• Provide excellent customer service; communicate status and next steps clearly to end-users.

Pay Range: $23.00 - $25.00