Deskside Technician II

Stefanini, Inc; Charlotte (NC); On-site; USD 37,195 - 38,572; Part time

Job summary

Stefanini, Inc is looking for a Deskside Technician II in Charlotte, NC to provide advanced IT support. In this mid-level role, you will troubleshoot and resolve complex technical issues for end-user devices. The position requires strong hands-on skills and experience with various tools, including MDT and SCCM/Intune.

Compensation ranges from $27.00 to $28.00 per hour, and you will have the opportunity to mentor Level I staff while working closely with engineering teams.

Qualifications

• Advanced technical support skills for various devices.
• Strong troubleshooting abilities for escalated issues.
• Experience in imaging and workstation builds.

Responsibilities

• Provide advanced, in-person technical support.
• Troubleshoot hardware, OS, and application issues.
• Lead complex workstation builds using standard tools.

Skills

Advanced technical support skills

Strong troubleshooting of hardware and OS issues

Experience with workstation builds and imaging

Proficiency in incident diagnosis

Active Directory and group policy administration

Tools

MDT

SCCM/Intune

Active Directory

Job description

Job Details

Deskside Technician II Charlotte, NC | Posted: 5/27/2026

Job ID: 63904

Job Category: Deskside Technician II

Position Type: Contract

Duration: 1 year

Remaining Positions: 1

Job Description

Stefanini Group is looking for a Deskside Technician II for a globally recognized company! For interested applicants, click the apply button or reach out to Micah Andres at [phone] / [e-mail] for faster processing. Thank you!

Job Title

• Level II Deskside Technician

Position Summary

Mid-level, hands‑on IT support role responsible for second‑line, in‑person support of end‑user desktops, laptops, peripherals, and related infrastructure. Resolves escalated incidents and service requests, performs advanced troubleshooting, supports imaging and deployment projects, mentors Level I staff, and coordinates with engineering teams and vendors to restore service quickly and securely.

Key Responsibilities

• Provide advanced, in‑person technical support for desktops, laptops, mobile devices, printers, docking stations, unified communications hardware, and common peripherals.
• Troubleshoot and resolve escalated hardware, operating system (Windows/Mac), application, and connectivity issues (wired/wireless/VPN) that exceed Level I scope.
• Perform and manage complex workstation builds and imaging using standard tools (e.g., MDT, SCCM/Intune), including customization, driver management, and post‑deployment validation.
• Lead incident diagnosis using logs, event viewer, networking tools, and remote support tools; implement workarounds and permanent fixes.
• Administer and troubleshoot Active Directory, group policy issues, profiles, roaming/cached profiles, and local account problems as required.

Job Requirements

• Advanced technical support skills for desktops, laptops, mobile devices, printers, docking stations, unified communications hardware, and common peripherals.
• Strong troubleshooting of hardware, OS (Windows/Mac), applications, and connectivity issues exceeding Level I scope.
• Experience with workstation builds and imaging using tools such as MDT, SCCM/Intune.
• Proficiency in incident diagnosis with logs, event viewer, networking tools, remote support.
• Active Directory and group policy administration experience.

Pay Range

$27.00 - $28.00 per hour