Deskside Technician II

Stefanini North America and APAC; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Stefanini North America and APAC is seeking a Deskside Technician II to provide advanced, in-person IT support for desktops, laptops, and peripherals. This mid-level role involves troubleshooting complex technical issues and mentoring junior staff.

The role requires strong problem-solving skills and hands-on experience with imaging, Active Directory, and support tools. Interested candidates can apply directly or contact Micah Andres for more information.

Qualifications

• Mid-level role requiring advanced IT support skills.
• Ability to resolve escalated technical issues.
• Experience with desktop, laptop, and mobile device support.

Responsibilities

• Provide advanced technical support for various IT hardware.
• Troubleshoot escalated hardware and software issues.
• Manage complex workstation builds and imaging.

Job description

Deskside Technician II

Stefanini Group is looking for a Deskside Technician II for a globally recognized company. For interested applicants, click the apply button or contact Micah Andres at [phone] / [e-mail] for faster processing.

Position Summary

Mid‑level, hands‑on IT support role responsible for second‑line, in‑person support of end‑user desktops, laptops, peripherals, and related infrastructure. Resolves escalated incidents and service requests, performs advanced troubleshooting, supports imaging and deployment projects, mentors Level I staff, and coordinates with engineering teams and vendors to restore service quickly and securely.

Key Responsibilities

• Provide advanced, in‑person technical support for desktops, laptops, mobile devices, printers, docking stations, unified communications hardware, and common peripherals.
• Troubleshoot and resolve escalated hardware, operating system (Windows/Mac), application, and connectivity issues (wired/wireless/VPN) that exceed Level I scope.
• Perform and manage complex workstation builds and imaging using standard tools (e.g., MDT, SCCM/Intune), including customization, driver management, and post‑deployment validation.
• Lead incident diagnosis using logs, event viewer, networking tools, and remote support tools; implement workarounds and permanent fixes.
• Administer and troubleshoot Active Directory, group policy issues, profiles, roaming/cached profiles, and local account problems as required.