Deskside Technician I - Windows & Hardware Support

Stefanini North America and APAC; Owensboro (KY); On-site; USD 28,000 - 39,000; Full time

Job summary

Stefanini is seeking an IT Help Desk/Desktop Support specialist in Owensboro, KY to provide onsite technical support for Windows 7/10 systems, Lenovo hardware, and office productivity tools. The role covers diagnosing hardware and software issues, network connectivity, and basic printer support within a shift-based schedule.

The position offers a comprehensive benefits package and opportunities for professional development within Stefanini University, with a global client base and a

Qualifications

• 1+ year corporate desk side support experience preferred.
• Experience supporting Windows 7 and Windows 10.

Responsibilities

• Provide hardware/software support onsite to client, including break/fix.
• Diagnose end-user system failures and implement repair solutions.
• Troubleshoot network connectivity from PC to network.
• Assist with printer and peripheral device issues.
• Maintain VPN connectivity and security measures.

Skills

Customer service

Wireless troubleshooting

Willing to work shifts

Tools

Active Directory

Lenovo hardware

Microsoft Office 365/2016

Lync / Skype for Business

Outlook 2016

VPN

Symantec Endpoint Protection

BitLocker

SCCM

RDP

Job description

Stefanini is seeking an IT Help Desk/Desktop Support specialist in Owensboro, KY to provide onsite technical support for Windows 7/10 systems, Lenovo hardware, and office productivity tools. The role covers diagnosing hardware and software issues, network connectivity, and basic printer support within a shift-based schedule.

The position offers a comprehensive benefits package and opportunities for professional development within Stefanini University, with a global client base and a