Desk-Side IT Support Tech I | Windows, Networking & Help Desk

Stefanini North America and APAC; Auburn Hills (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k)

Paid time off

Medical insurance

Dental and vision insurance

Tuition reimbursement

Professional development

Job summary

Stefanini North America and APAC is seeking an onsite IT Help Desk/Desk Side Support professional to provide hardware and software assistance to end users in a corporate setting. You will diagnose and repair PC issues, manage Active Directory, support Office 365, and resolve wireless connectivity problems while delivering strong customer service.

The role offers exposure to a global operations team, opportunities for professional development, and a benefits package.

Qualifications

• 1+ years corporate desk side support experience with strong emphasis supporting Windows 10 and Windows 11.
• Experience troubleshooting and replacing hardware on PCs.
• Experience using Active Directory.
• Experience supporting Office 365.
• Experience troubleshooting wireless connectivity issues.
• Quality Customer Service skills.
• VPN experience.
• Experience with Bitlocker, SCCM, and RDP.

Responsibilities

• Provide hardware/software support services to onsite client including break/fix.
• Implement virus detection and eradication procedures.
• Diagnose end-user system failures and implement repair solutions.
• Diagnose printer and other peripheral device failures and implement repair solutions.
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network.

Skills

Windows 10/11

End-user support

VPN

BitLocker

Office 365

Networking basics

Active Directory

SCCM

RDP

Customer service

Tools

Active Directory

SCCM

RDP

VPN

BitLocker

Job description

Stefanini North America and APAC is seeking an onsite IT Help Desk/Desk Side Support professional to provide hardware and software assistance to end users in a corporate setting. You will diagnose and repair PC issues, manage Active Directory, support Office 365, and resolve wireless connectivity problems while delivering strong customer service.

The role offers exposure to a global operations team, opportunities for professional development, and a benefits package.