Deskside IT Technician I - Hardware & Network Support
Stefanini Group
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Benefits offered by this job
Job summary
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises worldwide.
Deskside Technician I in Greensburg, IN performs hardware/software support, diagnoses end-user issues, and troubleshoots printers and network connectivity with Active Directory and
Qualifications
- 3+ years corporate desk side support experience with Windows 7/10
- Experience troubleshooting hardware on Lenovo PCs
- Experience using Active Directory
- Experience with Microsoft Office 2007/2016 incl. Lync/OWA/Outlook 2016
- Experience troubleshooting wireless connectivity issues
- Quality customer service skills
- VPN experience
- Printer hardware support
- Symantec products including Endpoint Protection, BitLocker, SCCM, and RDP
Responsibilities
- Provide hardware/software support to onsite client including break/fix
- Diagnose end-user system failures and implement repair solutions
- Diagnose printer and other peripheral device failures and repair solutions
- Troubleshoot network devices to ensure PC connectivity to the network
Skills
Tools
Job description
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises worldwide.
Deskside Technician I in Greensburg, IN performs hardware/software support, diagnoses end-user issues, and troubleshoots printers and network connectivity with Active Directory and
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