Deskside Technician I

Stefanini Group; Owensboro (KY); On-site; USD 42,000 - 63,000; Full time

Job summary

Stefanini Group in Owensboro, KY is seeking a Deskside Technician I to provide on-site hardware and software support. The role emphasizes diagnosing and repairing end-user PCs, printers, and network connectivity, with strong experience in Windows environments.

Qualified candidates have 3+ years of desk side support, AD proficiency, Office 2007/2016 experience, VPN, and SCCM/RDP know-how. This full-time position requires reliable customer service skills and hardware troubleshooting aptitude.

Qualifications

• 3+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10
• Experience troubleshooting and replacing hardware onLenovo PCs
• Experience using Active Directory
• Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client
• Experience troubleshooting wireless connectivity issues
• Quality Customer Service skills
• VPN experience.
• Experience with basic hardware printer support
• Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP
• 1+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10

Responsibilities

• Provide hardware/software support services to onsite client including break/fix
• Implement virus detection and eradication procedures
• Diagnose end-user system failures and implement repair solutions
• Diagnose printer and other peripheral devise failures and implement repair solutions
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network

Skills

Windows 7/10 troubleshooting

Active Directory

Microsoft Office 2007/2016 (Lync, OWA,

Outlook 2016 client

VPN experience

Printer support

Symantec Endpoint Protection/Bitlocker

SCCM

RDP

Lenovo hardware

Network troubleshooting

Customer service

Job description

Job Details

Deskside Technician I Owensboro,KY Posted:10/15/2026

Job ID#: 65186

Job Category: Deskside Technician I

Position Type: Full Time

Remaining Positions: 1

Details: Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

• Provide hardware/software support services to onsite client including break/fix
• Implement virus detection and eradication procedures
• Diagnose end-user system failures and implement repair solutions
• Diagnose printer and other peripheral devise failures and implement repair solutions
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network
• Provide hardware/software support services to onsite client including break/fix
• Implement virus detection and eradication procedures
• Diagnose end-user system failures and implement repair solutions
• Diagnose printer and other peripheral devise failures and implement repair solutions
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network

What do you need to succeed?

• 3+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10
• Experience troubleshooting and replacing hardware onLenovo PCs
• Experience using Active Directory
• Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client
• Experience troubleshooting wireless connectivity issues
• Quality Customer Service skills
• VPN experience.
• Experience with basic hardware printer support
• Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP

Job Requirements Details: What do you need to succeed?

• 1+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10
• Experience troubleshooting and replacing hardware onLenovo PCs
• Experience using Active Directory