Deskside Support Team Lead: Windows, macOS & Mobility

Artech Information System LLC; Los Angeles (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading IT staffing firm in California is seeking a team lead to supervise candidates and diagnose Microsoft OS issues. This role involves Desk side Break/Fix troubleshooting in corporate environments and supporting both Microsoft OS and MAC platforms. The ideal candidate will have experience in application support for Microsoft Office 365 and exhibit superior customer service skills. Strong communication abilities are essential. This position offers the chance to be part of a dynamic IT support team.

Qualifications

• Experience in supervising teams and diagnosing complex Microsoft OS issues.
• Proficiency in Desk side Break/Fix troubleshooting in corporate environments.
• Ability to support MAC OS, including troubleshooting and imaging.
• Strong experience with Microsoft Office 365 support, particularly Outlook/Exchange.
• Outstanding communication skills, both verbal and written.

Responsibilities

• Supervise Candidates and executives to diagnose Microsoft OS issues.
• Provide Desk side Break/Fix troubleshooting support.
• Support MAC OS and Mobility Devices including tablets and phones.

Skills

Microsoft OS problem diagnosis

Desk side Break/Fix troubleshooting

MAC OS support

Application support of Microsoft Office products

Superior Customer Service

Verbal and written communication

Job description

A leading IT staffing firm in California is seeking a team lead to supervise candidates and diagnose Microsoft OS issues. This role involves Desk side Break/Fix troubleshooting in corporate environments and supporting both Microsoft OS and MAC platforms. The ideal candidate will have experience in application support for Microsoft Office 365 and exhibit superior customer service skills. Strong communication abilities are essential. This position offers the chance to be part of a dynamic IT support team.