Senior Deskside Support Technician – On-Site & Remote

Artech Information System LLC; San Francisco (CA); On-site; USD 75,000 - 110,000; Full time

Job summary

A leading IT staffing company in San Francisco seeks a Deskside Support Representative with over 7 years of experience in troubleshooting and providing support for desktop and mobility devices. The successful candidate will be expected to diagnose and configure applications, offer both on-site and remote assistance, and support various operating systems. A strong background in Microsoft Office products and familiarity with MAC OS is necessary for this role. The job offers a long-term engagement of 5 years.

Qualifications

• 7+ years of Deskside Break/Fix troubleshooting and solutioning experience.
• Familiarity with Windows current – 4 generations and Apple current OS -1.
• Solid experience in application support of Microsoft Office products, including Outlook/Exchange.

Responsibilities

• Diagnose, configure and install common applications and desktop PCs.
• Provide software support for low complexity issues on customer PCs.
• Support executive end users using various remote tools and in-person assistance.

Skills

Deskside Break/Fix troubleshooting

Microsoft OS support (Win7, Win10)

MAC OS troubleshooting

Application support for Microsoft Office products

Support for Mobility Devices (Apple, Android, Microsoft)

Job description

A leading IT staffing company in San Francisco seeks a Deskside Support Representative with over 7 years of experience in troubleshooting and providing support for desktop and mobility devices. The successful candidate will be expected to diagnose and configure applications, offer both on-site and remote assistance, and support various operating systems. A strong background in Microsoft Office products and familiarity with MAC OS is necessary for this role. The job offers a long-term engagement of 5 years.