Onsite Desktop Support Specialist – Windows, Mac & Mobile

Artech Information System LLC; Los Angeles (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading IT staffing company is seeking a Desktop Support Representative for onsite support in Los Angeles, CA. The role involves providing deskside and remote support, troubleshooting Microsoft and MAC OS, and aiding high-level executive end users. Candidates should possess strong application support skills for Microsoft Office products and exceptional customer service and communication abilities. This position is for an initial duration of over a year, with the possibility of extension.

Responsibilities

• Provide on-site and remote support to high-level executives.
• Troubleshoot and resolve issues for Microsoft OS and MAC OS.
• Support mobility devices of multiple platforms including Apple and Android.

Skills

Deskside Break/Fix troubleshooting

Microsoft OS support including Win7 and Win10

MAC OS troubleshooting

Support for Mobility Devices

Application support for Microsoft Office products

Superior Customer Service skills

Outstanding verbal and written communication skills

Job description

A leading IT staffing company is seeking a Desktop Support Representative for onsite support in Los Angeles, CA. The role involves providing deskside and remote support, troubleshooting Microsoft and MAC OS, and aiding high-level executive end users. Candidates should possess strong application support skills for Microsoft Office products and exceptional customer service and communication abilities. This position is for an initial duration of over a year, with the possibility of extension.