Onsite IT Support Pro - Primary Tech in Frankfort, KY

Tech-Nique Partners; Frankfort (KY); On-site; USD 42,000 - 62,000; Full time

Job summary

Tech-Nique Partners is seeking an IT Support Specialist to provide onsite technical support for a fast-paced operation in Frankfort, KY. You will be the primary IT resource at the location, handling day-to-day desktop support and assisting with networking, hardware, scanners, printers, and other technology used throughout the facility.

This hands-on role requires independence, reliability, and strong customer service.

Qualifications

• 2+ years in IT support or help desk.
• Strong Windows and Microsoft 365 troubleshooting skills.
• Experience with desktops, laptops, printers, and peripheral devices.
• Able to work independently as the primary onsite IT resource.

Responsibilities

• Provide onsite Tier 1 and Tier 2 technical support for end users.
• Troubleshoot desktops, laptops, printers, scanners, and mobile devices.
• Diagnose and resolve Windows, Microsoft 365, software, and connectivity issues.
• Support basic networking including Wi-Fi, switches, and cabling.
• Install, configure, maintain, and replace IT equipment as needed.
• Support warehouse technology, including handheld/RF scanners.
• Manage user accounts, permissions, and workstation setups.
• Document issues, resolutions, and recurring problems.
• Coordinate with the broader IT team when escalation is needed.

Skills

IT support

Windows troubleshooting

Microsoft 365

Hardware peripherals

Networking basics

Onsite support

Ownership & accountability

Job description

Tech-Nique Partners is seeking an IT Support Specialist to provide onsite technical support for a fast-paced operation in Frankfort, KY. You will be the primary IT resource at the location, handling day-to-day desktop support and assisting with networking, hardware, scanners, printers, and other technology used throughout the facility.

This hands-on role requires independence, reliability, and strong customer service.