Onsite Tech Hero: Deskside Support Pro

Kyndryl; Massachusetts; On-site; USD 40,000 - 74,000; Full time

Benefits offered by this job

Medical and dental coverage

Disability insurance

Retirement benefits

Paid leave and paid time off

Job summary

Kyndryl is seeking a Deskside Support professional to deliver hands-on IT assistance for a diverse range of end users. You’ll troubleshoot hardware and software, support both on-site and remote environments, and partner with internal teams and alliance partners to resolve issues and meet performance targets.

The role emphasizes customer focus, growth mindset, and collaboration, with opportunities to contribute ideas for modernization and cost savings while supporting Fortune 100 clients.

Qualifications

• 2+ years of experience providing IT support.
• Experience in a customer-facing environment.
• Strong communication skills including email, phone and in-person.
• Bachelor’s degree in Computer Science, Information Technology, or related technical field.

Responsibilities

• Provide hands-on IT support to end users.
• Troubleshoot hardware and software issues across devices.
• Support on-site and remote end users and meet SLA targets.
• Collaborate with internal teams and partners.

Skills

IT support

Customer facing

Strong communication

Education

Bachelor’s degree in CS/IT

Job description

Kyndryl is seeking a Deskside Support professional to deliver hands-on IT assistance for a diverse range of end users. You’ll troubleshoot hardware and software, support both on-site and remote environments, and partner with internal teams and alliance partners to resolve issues and meet performance targets.

The role emphasizes customer focus, growth mindset, and collaboration, with opportunities to contribute ideas for modernization and cost savings while supporting Fortune 100 clients.