Deskside & Remote IT Support Specialist

Customers Bank; Reading, Northern (Berks County, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Customers Bank in Malvern, PA is seeking a Deskside Support Technician to provide hands-on end-user IT support across the enterprise, onsite and remote. You’ll troubleshoot hardware, software, and connectivity issues, ensuring high customer satisfaction in a fast-paced environment.

The role requires 3+ years of deskside experience, strong Windows and Microsoft365 skills, familiarity with VPNs and remote tools, and a service-oriented mindset. Local candidates preferred.

Qualifications

• 3+ years of experience supporting end users in a help desk or deskside environment.
• Strong knowledge of Microsoft Windows operating systems (config., troubleshooting, optimization).
• Experience supporting Microsoft365 (Outlook, Word, Excel, PowerPoint, OneDrive, SharePoint, Teams).
• Experience supporting collaboration tools (Zoom, Microsoft Teams, WebEx).
• Troubleshoot hardware, A/V equipment and peripherals (laptops, desktops, printers, monitors, docking stations).
• Basic TCP/IP, DNS, DHCP, VPN, and Wi‑Fi troubleshooting.
• Experience with Cisco AnyConnect and remote support tools (e.g., Remote Desktop, RealVNC).
• Familiarity using ticketing systems (ServiceNow).
• Support corporate-issued and BYOD mobile devices (iOS and Android).
• Strong customer service mindset with clear and professional communication skills.

Responsibilities

• Provide Tier1–2 deskside and remote support for employees across the organization.
• Diagnose and resolve hardware, software, mobile device, and connectivity issues.
• Support Windows laptops, desktops, printers, peripherals, and docking stations.
• Troubleshoot LAN, WAN, Wi‑Fi, VPN, and basic network connectivity issues.
• Assist users with Microsoft365 applications and collaboration tools.

Skills

End-user support

Windows OS

Microsoft365

Collaboration tools

Hardware troubleshooting

Networking basics

VPN troubleshooting

Tools

ServiceNow

Cisco AnyConnect

Remote Desktop

Job description

Customers Bank in Malvern, PA is seeking a Deskside Support Technician to provide hands-on end-user IT support across the enterprise, onsite and remote. You’ll troubleshoot hardware, software, and connectivity issues, ensuring high customer satisfaction in a fast-paced environment.

The role requires 3+ years of deskside experience, strong Windows and Microsoft365 skills, familiarity with VPNs and remote tools, and a service-oriented mindset. Local candidates preferred.