deskside support

Artech Information System LLC; Glen Allen (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading IT staffing firm is seeking a Deskside Support Representative to provide essential technical support services including diagnosing, configuring, and installing desktop applications. Candidates should be familiar with Windows and Apple operating systems, as well as provide remote support for O365 applications. This role requires the individual to assist customers directly with hardware and software issues. This position offers a 5-year engagement in Glen Allen, Virginia.

Qualifications

• Candidates should be able to diagnose, configure and install common applications.
• Remote O365 support skills including inTune MDM application.
• Familiarity with Windows and Apple operating systems.

Responsibilities

• Diagnose, configure and install desktop PCs and monitors.
• Perform software support for low complexity problems/issues.
• Provide hardware support at the Customer’s location.

Skills

Diagnosing and configuring applications

Remote support skills

Basic Deskside Services

Familiarity with Microsoft Office Suite

Job description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Job Title: DESKSIDE Support Representative Distributed Client Services

DURATION: 5 YEAR

LOCATION:

Job Description:

• Candidates should be able to diagnose, configure and install common applications and install/remove desktop PCs and monitors.
• Provide remote O365 on workstations and mobile devices which would include inTune MDM application. Remote take-over skills a plus.
• Perform basic Deskside Services to include install, move, add, changes (IMAC), build, configuration, following provided scripts. Perform software support for low complexity problems/issues on Buyer or Customer personal computers. Provide Customer assistance with problem identification and resolution at the Customer’s place of business for hardware or platform related issues.
• Provide Deskside Support (software break/fix support or related tasks) on limited complexity problems for platforms having Windows current – 4 generations of Windows Operating Systems or Apple current OS -1. Familiarity with Microsoft Office Suite and other common software applications.