DESKSIDE SUPPORT

Artech Information System LLC; Oakland (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading IT staffing company is seeking a Deskside Support Representative in Oakland, CA. The ideal candidate should have experience diagnosing and installing applications, providing remote O365 support, and managing desktops and monitors. Responsibilities include installing and configuring software and hardware, as well as providing customer assistance for troubleshooting issues. This position lasts for 12 months with the possibility of extension. Knowledge of Windows OS and Microsoft Office is required.

Qualifications

• Experience in diagnosing, configuring, and installing common applications.
• Ability to provide remote support for O365 and mobile devices.
• Experience with handling hardware and software issues.

Responsibilities

• Diagnose and install desktop PCs and monitors.
• Perform installations and changes based on provided scripts.
• Provide software support on PCs for users.

Skills

Diagnosing and configuring applications

Remote O365 support

Deskside Services

Microsoft Office Suite familiarity

Windows OS knowledge

Job description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Oakland, CA

Job Title: DESKSIDE Support Representative Distributed Client Services

Location: New York, NY

Duration: 12 months with possible extension.

Job Description:

• Candidates should be able to diagnose configure and install common applications and install/remove desktop PCs and monitors.
• Provide remote O365 on workstations and mobile devices which would include Intune MDM application Remote take-over skills a plus.
• Perform basic Deskside Services to include install, move, add, changes (IMAC), build, configuration, following provided scripts. Perform software support for low complexity problems / issues on Buyer or Customer personal computers. Provide Customer assistance with problem identification and resolution at the Customer’s place of business for hardware or platform related issues.
• Provide Deskside Support (software break/fix support or related tasks) on limited complexity problems for platforms having Windows current – 4 generations of Windows Operating Systems or Apple current OS -1. Familiarity with Microsoft Office Suite and other common software applications.