deskside

SmartRecruiters, Inc.; Honolulu (HI); On-site; USD 50,000 - 80,000; Full time

Job summary

Artech in Orange, CA is seeking a DESKSIDE Support Representative to diagnose, configure and install common applications, and to physically service desktops and monitors at client sites.

You will provide remote O365 support, assist with inTune MDM, IMAC requests (install/move/add/change), and deliver software support for low-complexity issues across Windows and macOS platforms. The role requires strong customer service and onsite problem solving.

Qualifications

• Diagnose, configure and install common applications.
• Install/remove desktop PCs and monitors.
• Provide remote O365 support on workstations and mobile devices including MDM.
• Familiarity with Windows OS and Microsoft Office Suite.

Responsibilities

• Diagnose, configure and install common applications and hardware.
• Provide Deskside support on-site for hardware or platform issues at the customer site.
• Perform IMAC (install, move, add, changes) following scripts.
• Support software issues for low complexity problems on Windows and macOS platforms.

Skills

Deskside Support

O365 Administration

InTune MDM

Windows OS

Remote troubleshooting

Tools

Microsoft Office

Active Directory

Job description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Job Title: DESKSIDE Support Representative Distributed Client Services

Location : ORANGE ,CA

Duration:5year

Job Description:

• Candidates should be able to diagnose configure and install common applications and install/remove desktop PCs and monitors.
• provide remote O365 on workstations and mobile devices which would include inTune MDM application Remote take-over skills a plus.
• Perform basic Deskside Services to include install, move, add, changes (IMAC), build, configuration, following provided scripts. Perform software support for low complexity problems / issues on Buyer or Customer personal computers. Provide Customer assistance with problem identification and resolution at the Customer’s place of business for hardware or platform related issues.
• Provide Deskside Support (software break/fix support or related tasks) on limited complexity problems for platforms having Windows current – 4 generations of Windows Operating Systems or Apple current OS -1. Familiarity with Microsoft Office Suite and other common software applications.