DESKSIDE SUPPORT

Artech Information System LLC; Orange (CA); On-site; Full time

Job summary

A leading IT staffing company in the United States seeks a Deskside Support Representative for their Distributed Client Services to assist clients in diagnosing and resolving hardware and software issues. This role requires the ability to install and configure desktop PCs, provide remote O365 support, and perform basic deskside services. Ideal candidates should have experience with Windows and Apple operating systems.

Qualifications

• Ability to diagnose, configure and install common applications.
• Experience providing remote support for O365.
• Familiarity with Windows and Apple operating systems.

Responsibilities

• Diagnose, configure, and install desktop PCs and monitors.
• Provide customer assistance with problem identification and resolution.
• Perform software support for low complexity problems.

Skills

Diagnosing and configuring applications

Remote support for O365

Deskside support

Familiarity with Microsoft Office Suite

Job description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Job Title: DESKSIDE Support Representative Distributed Client Services
Location: New York, NY

Duration: 12 months with possible extension.

Job Description:

• Candidates should be able to diagnose configure and install common applications and install/remove desktop PCs and monitors.
• provide remote O365 on workstations and mobile devices which would include inTune MDM application Remote take-over skills a plus.
• Perform basic Deskside Services to include install, move, add, changes (IMAC), build, configuration, following provided scripts.Perform software support for low complexity problems / issues on Buyer or Customer personal computers.Provide Customer assistance with problem identification and resolution at the Customer’s place of business for hardware or platform related issues.
• Provide Deskside Support (software break/fix support or related tasks) on limited complexity problems for platforms having Windows current – 4 generations of Windows Operating Systems or Apple current OS -1.Famil iarity with Microsoft Office Suite and other common software applications.