DESKSIDE Support

Artech Information System LLC; Foster City (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A prominent IT staffing company is seeking a Deskside Support Representative to provide on-site and remote support for hardware and software issues. The role requires at least 7 years of experience in troubleshooting in corporate environments, with a solid understanding of Microsoft OS and Office products. The candidate will assist high-level executive users across various platforms, ensuring effective problem resolution and support for mobility devices. This role is critical for maintaining operational efficiency within the organization.

Qualifications

• 7+ years of Deskside Break/Fix troubleshooting experience in corporate environments.
• Familiarity with both Windows and Apple operating systems.
• Ability to support mobility devices across multiple platforms.

Responsibilities

• Diagnose, configure, and install applications and desktop PCs.
• Provide software support for low complexity problems on personal computers.
• Support high level and executive end users with on-site and remote tools.

Skills

Deskside Break/Fix troubleshooting

Microsoft OS

Microsoft Office Suite

Application support

Remote support

Mobility Devices support

Job description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Title

DESKSIDE Support Representative Distributed Client Services

Location

FOSTER CITY, CA

Duration

1 Year

Responsibilities

• Candidates should be able to diagnose, configure, and install common applications and install/remove desktop PCs and monitors.
• Perform basic Deskside Services to include install, move, add, changes (IMAC), build, configuration, following provided scripts. Perform software support for low complexity problems/issues on Buyer or Customer personal computers. Provide Customer assistance with problem identification and resolution at the Customer’s place of business for hardware or platform related issues.
• Provide Deskside Support (software break/fix support or related tasks) on limited complexity problems for platforms having Windows current – 4 generations of Windows Operating Systems or Apple current OS -1. Familiarity with Microsoft Office Suite and other common software applications.
• Skills Overview: Candidate requires 7+ years of Deskside Break/Fix troubleshooting and solutioning experience in larger corporate environments. The support platform is Microsoft OS including Win7 and some Win10 (piloting). In addition there is a need for some current MAC OS support (corporate environment) including OS troubleshooting, imaging, and builds.
• The candidate must also be able to support Mobility Devices (phone and tablet) of multiple platforms including Apple, Android, and Microsoft. This position requires solid experience in application support of standard Microsoft Office products current through Office 365, including support of Outlook/Exchange in a corporate environment across PC, phone, and tablet devices.
• The candidate must be able to provide on site and remote support of high level and executive end users through the use of in person, phone, and Remote Takeover tools.