DESKSIDE Support

Artech Information System LLC; San Francisco (CA); Hybrid; USD 75,000 - 110,000; Full time

Job summary

A leading IT staffing company in San Francisco seeks a Deskside Support Representative with over 7 years of experience in troubleshooting and providing support for desktop and mobility devices. The successful candidate will be expected to diagnose and configure applications, offer both on-site and remote assistance, and support various operating systems. A strong background in Microsoft Office products and familiarity with MAC OS is necessary for this role. The job offers a long-term engagement of 5 years.

Qualifications

• 7+ years of Deskside Break/Fix troubleshooting and solutioning experience.
• Familiarity with Windows current – 4 generations and Apple current OS -1.
• Solid experience in application support of Microsoft Office products, including Outlook/Exchange.
• Proficient with Microsoft Office 365 and Outlook/Exchange in a corporate environment.

Responsibilities

• Diagnose, configure and install common applications and desktop PCs.
• Provide software support for low complexity issues on customer PCs.
• Support executive end users using various remote tools and in-person assistance.
• Support mobility devices (phone/tablet) across platforms.
• Provide on-site and remote support to executive users via in-person, phone, and remote takeover tools.

Skills

Deskside Break/Fix troubleshooting

Microsoft OS support (Win7, Win10)

MAC OS troubleshooting

Application support for Microsoft Office products

Support for Mobility Devices (Apple, Android, Microsoft)

IMAC/ITIL style procedures

Remote takeover tools

Tools

Remote takeover tools

Microsoft Office Suite

Job description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Job Title: DESKSIDE Support Representative Distributed Client Services

Duration: 5 YEARS

Job Description:

• Candidates should be able to diagnose, configure and install common applications and install/remove desktop PCs and monitors.
• Perform basic Deskside Services to include install, move, add, changes (IMAC), build, configuration, following provided scripts. Perform software support for low complexity problems / issues on Buyer or Customer personal computers. Provide Customer assistance with problem identification and resolution at the Customer’s place of business for hardware or platform related issues.
• Provide Deskside Support (software break/fix support or related tasks) on limited complexity problems for platforms having Windows current – 4 generations of Windows Operating Systems or Apple current OS -1. Familiarity with Microsoft Office Suite and other common software applications.
• Skills Overview (list or overview) Candidate requires 7+ years of Deskside Break/Fix troubleshooting and solutioning experience in larger corporate environments. The support platform is Microsoft OS including Win7 and some Win10 (piloting). In addition there is a need for some current MAC OS support (corporate environment) including OS troubleshooting, imaging, and builds.
• The candidate must also be able to support Mobility Devices (phone and tablet) of multiple platforms including Apple, Android, and Microsoft. This position requires solid experience in application support of standard Microsoft Office products current through Office 365, including support of Outlook/Exchange in a corporate environment across PC, phone, and tablet devices.
• The candidate must be able to provide on site and remote support of high level and executive end users through the use of in person, phone, and Remote Takeover tools.