Deskside Support

Artech Information System LLC; Austin (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

An IT staffing company is seeking a Deskside Support Technician in Austin, TX, for a one-year duration with possible extension. The ideal candidate will excel in troubleshooting Microsoft OS issues and have strong deskside support experience. Responsibilities include diagnosing hardware and software problems, supporting remote operations, and interacting positively with clients. Effective documentation skills are essential. This position offers an opportunity to work within a larger corporate environment with diverse challenges.

Qualifications

• Ability to diagnose and remedy complex Microsoft OS problem tickets.
• Experience in deskside support and corporate environments.
• Good verbal and written communication skills.

Responsibilities

• Diagnose and fix various desktop issues.
• Support remote take-over operations when needed.
• Document procedures and support processes.

Skills

Microsoft OS troubleshooting

Deskside support

Remote take-over skills

Break/Fix troubleshooting

SCCM

Incident Management

VDI

Job description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Job Title: Deskside Support
Location: AUSTIN, TX
Duration: 1 year (with possible extension)

Responsibilities

• Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install/remove desktop PCs and monitors.
• Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients.
• Trade Floor Support is a Must!
• Break/Fix troubleshooting experience in larger corporate environments.
• Must be experienced in DESKSIDE support, Remote / CTS Support, SCCM, Windows, Incident, IMAC, VDI, SW/Break/fix, IMAC, Ability to solve tickets remotely, work with SCCD.
• This candidate would need to be a leader type and a well-diversified Deskside Tech. Someone who can document procedures well (organized).