Deskside Support Specialist – Windows, Remote & VDI

Artech Information System LLC; Austin (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

An IT staffing company is seeking a Deskside Support Technician in Austin, TX, for a one-year duration with possible extension. The ideal candidate will excel in troubleshooting Microsoft OS issues and have strong deskside support experience. Responsibilities include diagnosing hardware and software problems, supporting remote operations, and interacting positively with clients. Effective documentation skills are essential. This position offers an opportunity to work within a larger corporate environment with diverse challenges.

Qualifications

• Ability to diagnose and remedy complex Microsoft OS problem tickets.
• Experience in deskside support and corporate environments.
• Good verbal and written communication skills.

Responsibilities

• Diagnose and fix various desktop issues.
• Support remote take-over operations when needed.
• Document procedures and support processes.

Skills

Microsoft OS troubleshooting

Deskside support

Remote take-over skills

Break/Fix troubleshooting

SCCM

Incident Management

VDI

Job description

An IT staffing company is seeking a Deskside Support Technician in Austin, TX, for a one-year duration with possible extension. The ideal candidate will excel in troubleshooting Microsoft OS issues and have strong deskside support experience. Responsibilities include diagnosing hardware and software problems, supporting remote operations, and interacting positively with clients. Effective documentation skills are essential. This position offers an opportunity to work within a larger corporate environment with diverse challenges.