Deskside Support

Artech Information System LLC; San Antonio (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading IT staffing firm is seeking a Deskside Support Representative in San Antonio, TX. This role involves diagnosing and resolving complex Microsoft OS issues, installing applications, and providing on-site support at various customer locations. Candidates should possess strong communication skills and have reliable transportation. This position is ideal for those looking to work in a client-focused environment, with opportunities for growth and extension after 12 months.

Qualifications

• Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets.
• Must have good verbal and written skills, as well as ability to interact positively with clients.
• Candidates should have a valid driver's license and reliable transportation.
• Excellent verbal and written communication with clients.
• Valid driver's license and reliable transportation to travel to local client sites.

Responsibilities

• Diagnose and remedy complex Microsoft OS problem tickets.
• Configure and install common applications.
• Install/remove desktop PCs and monitors.

Skills

Diagnosing complex Microsoft OS problems

Configuring and installing applications

Verbal and written communication skills

Interacting positively with clients

Remote take-over skills

Job description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Job Title: Deskside Support Representative Distributed Client Services

Location: SAN ANTONIO, TX-78219

Duration: 12 months with possible extension.

Job Description:

• Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install/remove desktop PCs and monitors.
• Remote take-over skills a plus.
• Must have good verbal and written skills, as well as ability to interact positively with clients.
• Candidates should have valid driver's license and reliable transportation to travel to various local sites. Work is done at customer locations.