Deskside Support

Artech Information System LLC; Anchorage (AK); On-site; USD 52,000 - 65,000; Full time

Job summary

A leading IT staffing company in Anchorage, AK is seeking a Deskside Support Representative for onsite support. The role requires excellent verbal and written communication skills, as well as the ability to diagnose and resolve technical issues with Microsoft OS and Office products. Candidates must have experience in a corporate technical support environment and be comfortable with client interaction. A background check and drug test are required. This position offers a one-year contract with possible extension.

Qualifications

• Must have excellent verbal and written skills.
• Candidates should be able to diagnose and remedy complex Microsoft OS problems.
• Must have experience in large corporate technical support environments.

Responsibilities

• Provide onsite support in a walk-up service environment.
• Interact personally with clients and address their technical issues.
• Configure and install applications and PCs.
• Utilize a ticketing system to track and close requests.

Skills

Verbal communication skills

Written communication skills

Technical support experience

Problem diagnosis skills

Interpersonal skills

Tools

Ticketing system

Job description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Job Title: Deskside Support Representative Onsite Support Location: Anchorage, AK Duration: 1 year with possible extension Job id: 17-64961

• The environment is a walk up service, immediate face to face with the client.
• Must have excellent verbal and written skills, as well as be outgoing and be extremely comfortable with personal interaction with clients.
• Candidates should be able to diagnose and remedy complex Microsoft OS (Win 7 and Win 10) and Office product (One Drive, Office365) problem tickets, configure and install common applications and install/remove PCs. Must have experience in large corporate technical support environment and use of a ticketing system.
• Must have experience with mobility devices, tablets, mobile phones etc.
• Extensive 7 year background check and drug test is required.