Deskside IT Technician – Level 2, Windows Support

Compucom; Woodridge (IL); On-site; USD 31,000 - 41,000; Full time

Job summary

CompucomStaffing, a division of CompuCom Systems, Inc., is seeking a Level 2 Desktop Technician to join our client onsite in Woodridge, IL on a long-term contract. The role requires Windows 10/11 expertise and experience with a ticketing system (preferably ServiceNow) with strong communication for end-user support.

Duties include deskside support, configuring and installing desktops, deploying devices, and collaborating with the client IT team on upgrades, security, and infrastructure tasks at

Qualifications

• Must be able to lift up to 25 lbs. solo and 50 lbs. with a partner.
• May be required to walk / sit / stand / crawl / kneel for extended periods.
• Previous manufacturing experience is preferred but not required.
• Excellent communication skills.
• Passionate about helping others with technology and going above and beyond for end-users.

Responsibilities

• Deliver a deskside service to the client for support on laptop / desktop related hardware / software break fix incidents
• Deploy, configure, and support mobile devices, printers, RF Scanners, and standard productivity software, for internal users at the site
• Provide support with the activities related to the configuration and installation of desktops, including patch updates and hardware replacements
• Provide support for the PC grade UPS (Uninterruptable Power Supply)
• Provide "Smart Hands" support related to the access points and switches based on the SOP (Standard Operating Procedure) provided or as per guided by the client IT team
• Assist client's IT team with network and infrastructure initiatives, including hardware and systems administration
• Participate in meetings and planning sessions related to the maintenance, upgrade, infrastructure inventory and risk assessment, and disaster recovery related activities at the site
• Take appropriate action in the event of non-compliance with security requirements as guided by the client IT support teams
• Asset tagging and updating asset database based on the SOP (Standard Operating Procedure) provided by client

Skills

Windows 10/11 experience

ServiceNow

Excellent communication

End-user support

Tools

Ticketing system (ServiceNow)

Job description

CompucomStaffing, a division of CompuCom Systems, Inc., is seeking a Level 2 Desktop Technician to join our client onsite in Woodridge, IL on a long-term contract. The role requires Windows 10/11 expertise and experience with a ticketing system (preferably ServiceNow) with strong communication for end-user support.

Duties include deskside support, configuring and installing desktops, deploying devices, and collaborating with the client IT team on upgrades, security, and infrastructure tasks at