Level 2 Desktop Technician: Onsite IT Support

Compucom Staffing; Greensburg (Westmoreland County); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Paid holidays

Paid time off

Job summary

CompucomStaffing is seeking a Level 2 Desktop Technician to join our client’s team onsite in Greensburg, PA. The ideal candidate will diagnose and fix end-user hardware and software issues and be friendly and helpful while supporting users.

Occasional travel to local satellite offices may be required to provide support. Key duties include on-site and remote troubleshooting, meeting-room equipment setup, and using ServiceNow to track incidents.

Qualifications

• Strong communication and customer support skills.
• Good analytical and troubleshooting abilities.
• Solid knowledge of Windows 11 and O365 support.

Responsibilities

• Ensure day-to-day operation of applications and equipment and troubleshoot on-site software/hardware on laptops, tablets, workstations and peripherals.
• May resolve higher level support to servers or network equipment and perform updates, repairs, upgrades, backups and maintenance tasks.
• Receive user calls and provide remote or on-site support.
• Troubleshoot systems, office hardware and business applications.
• Manage and install equipment in meeting rooms (projector, laptop, videoconference).
• Monitor calls, incidents and requests using ServiceNow.

Skills

Communication

Troubleshooting

Windows 11 & O365

Job description

CompucomStaffing is seeking a Level 2 Desktop Technician to join our client’s team onsite in Greensburg, PA. The ideal candidate will diagnose and fix end-user hardware and software issues and be friendly and helpful while supporting users.

Occasional travel to local satellite offices may be required to provide support. Key duties include on-site and remote troubleshooting, meeting-room equipment setup, and using ServiceNow to track incidents.