Desktop Support Technician - Chicago, IL

VetJobs; Chicago (IL); On-site; USD 3,458,000 - 4,601,000; Full time

Job summary

CompucomStaffing is seeking a Desktop Support Technician to join our client onsite in Chicago, IL, delivering Level 2 end-user support in a Windows enterprise environment. You will diagnose hardware and software issues, manage incidents in ServiceNow, support Microsoft 365 apps, Active Directory, VPN, Intune, and SCCM, and assist with device deployments and imaging.

The role requires 5+ years in desktop support, a High School/GED, strong customer service, ability to lift 50 pounds, and

Qualifications

• Minimum 5+ years of enterprise desktop support experience.
• Strong experience with Windows 10/11 operating systems.
• Hands-on hardware/software break/fix and incident management.
• Experience using ServiceNow for incidents and requests.
• Experience supporting Microsoft 365 apps and AD/VPN connectivity.

Responsibilities

• Provide onsite Level 2 desktop support for devices and peripherals.
• Diagnose hardware/software issues and perform break/fix repairs.
• Install and support enterprise software and Windows OS, plus M365 apps.
• Manage incidents in ServiceNow, document resolutions, and meet SLAs.
• Assist with Active Directory, VPN connectivity, and endpoint management tools.

Skills

Desktop support

Windows 10/11

Customer service

Independent work

Troubleshooting

Problem solving

Education

High School/GED

Tools

ServiceNow

Microsoft 365

Intune

SCCM/MECM

Active Directory

VPN

Job description

Job Description

At CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Chicago, IL and provide technical support in a Windows-based enterprise environment. This role requires a customer-focused professional capable of independently troubleshooting and resolving complex technical issues while delivering exceptional end-user support in a fast-paced corporate environment.

End-User Support

• Provide onsite Level 2 support for desktops, laptops, mobile devices, docking stations, monitors, printers, and peripherals
• Diagnose and resolve hardware and software issues in a Windows 10/11 environment
• Perform hands-on break/fix repairs, component replacements, and troubleshooting
• Install, configure, and support enterprise software applications and operating systems
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite

Incident And Ticket Management

• Manage incidents and service requests using ServiceNow
• Accurately document troubleshooting activities, resolutions, and customer interactions in ServiceNow
• Prioritize, track, and update tickets in accordance with established Service Level Agreements (SLAs)
• Escalate unresolved issues to Level 3 support teams and vendors as required
• Maintain detailed and accurate technical documentation

Hardware Deployment & Asset Management

• Perform workstation deployments, refreshes, migrations, and equipment replacements
• Configure new devices and migrate user profiles, data, and applications
• Support asset inventory management and lifecycle processes
• Coordinate warranty repairs and vendor support activities

Infrastructure Support

• Troubleshoot Active Directory account issues, password resets, permissions, and group memberships
• Support network connectivity, VPN, wireless, and workstation-related issues
• Assist with conference room technologies, collaboration tools, and audiovisual support
• Perform basic support for endpoint management solutions such as Intune and SCCM

Minimum Education Required

High School/GED

Required Experience

Skills and Qualifications:

• Minimum 5+ years of experience providing desktop support in an enterprise environment
• Strong experience supporting Windows 10 and Windows 11 operating systems
• Proven experience with hardware and software break/fix support
• Hands-on experience managing incidents and service requests through ServiceNow
• Experience supporting:
  • Microsoft 365
  • Outlook
  • Teams
  • OneDrive
  • Active Directory
  • VPN connectivity
• Strong understanding of PC hardware, peripherals, and device troubleshooting
• Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and wireless networking
• CompTIA A+, Network+, or equivalent certifications preferred
• Microsoft certifications related to desktop support or endpoint administration preferred
• Experience supporting executive/VIP users preferred
• Experience with Microsoft Intune, SCCM/MECM, and endpoint management platforms preferred
• Familiarity with ITIL-based support processes preferred
• Excellent customer service, communication, and problem-solving skills
• Ability to work independently with minimal supervision
• Ability to lift and transport equipment up to 50 pounds
• Technical Skills preferred:
  • Operating Systems
  • Microsoft Technologies
  • Entra ID (Azure AD)
  • Ticketing & Support Tools
  • Remote Support Tools
  • Asset Management Systems
  • Device Imaging & Deployment
  • Dell, Client, and Lenovo desktops/laptops
  • Printers and multifunction devices
  • Mobile devices
  • Docking stations
  • Monitors and peripheral

Wage Range

The rate for this position is between $25.05 - $33.40 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

City*

Chicago

State*

Illinois

Job_Category

Information Technology

Job Code

IT Information Technology

Affiliate Sponsor

Compucom

Salary Range

$45,000-$60,000