Senior Onsite Desktop Support Technician - Windows & Enterprise IT

Compucom Staffing; Chicago (IL); On-site; USD 60,000 - 76,000; Full time

Job summary

Compucom Staffing in Chicago, IL seeks a Desktop Support Technician to provide onsite end-user support in a Windows enterprise environment. You will troubleshoot hardware/software issues, manage incidents via ServiceNow, and support end users including VIP stakeholders.

The role requires 5+ years of experience, strong knowledge of Windows 10/11, Microsoft 365, AD, and endpoint management tools. Onsite work in a corporate setting with collaboration across IT teams.

Qualifications

• Minimum 5+ years of desktop support in an enterprise environment.
• Proficient with Windows 10/11 and Microsoft 365 apps.
• Experience using ServiceNow for incidents and requests.
• Knowledge of AD, VPN, and endpoint management tools.

Responsibilities

• Provide onsite Level 2 desktop support for desktops, laptops, peripherals.
• Diagnose and resolve hardware/software issues in Windows 10/11.
• Manage incidents and requests in ServiceNow with SLAs.
• Assist with Intune and SCCM endpoint management.
• Support executive/VIP users and document activities.

Skills

Desktop support

Windows 10/11

ServiceNow

Microsoft 365

Active Directory

Networking basics

Intune

SCCM/MECM

ITIL familiarity

VIP support

Education

Tools

Intune

SCCM/MECM

VPN connectivity

Active Directory management

Job description

Compucom Staffing in Chicago, IL seeks a Desktop Support Technician to provide onsite end-user support in a Windows enterprise environment. You will troubleshoot hardware/software issues, manage incidents via ServiceNow, and support end users including VIP stakeholders.

The role requires 5+ years of experience, strong knowledge of Windows 10/11, Microsoft 365, AD, and endpoint management tools. Onsite work in a corporate setting with collaboration across IT teams.