Deskside Technician II: Windows & Mobility Specialist

Stefanini Group; Twinsburg (OH); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Medical, dental & vision insurance

Job summary

Stefanini Group is seeking a Deskside Technician II to provide end-to-end Windows, software, and hardware support onsite at a corporate environment in Twinsburg, OH. The role involves staging, provisioning, deploying IT machines, troubleshooting, and supporting mobile devices and AV equipment.

Candidates should have 1+ years of deskside experience, strong troubleshooting skills, and familiarity with Microsoft Office 365, SCCM/Intune, and remote desktop tools.

Qualifications

• 1+ years of corporate deskside support or equivalent experience.

Responsibilities

• Provide Windows, software, and hardware support onsite in a corporate environment.
• Stage, provision, and deploy IT machines to end users following best business practices.
• Diagnose, troubleshoot, and implement fixes for a variety of technology.
• Configure, troubleshoot, and deploy mobile devices & audio/visual equipment.
• Troubleshoot VPN and VDI connectivity.
• Follow appropriate KB articles.
• Manage workload via ticketing software or Non-ticket tracker.
• Prioritize and complete work in a group and independently with minimal supervision.
• Communicate technical information to non-technical audiences.
• Smart Hands remote support for offsite resolver groups.
• Inventory management of IT assets including asset auditing.
• Other duties as assigned.

Skills

Troubleshooting

Professional demeanor

Remote desktop tools

Office 365

Data migration (SCCM/Intune)

BitLocker

Imaging software

End user support

Communication to non-technical users

Shift adherence

Education

High School Diploma or equivalent

Tools

Microsoft Office / Office 365

SCCM

Intune

Remote desktop tools

BitLocker

Job description

Stefanini Group is seeking a Deskside Technician II to provide end-to-end Windows, software, and hardware support onsite at a corporate environment in Twinsburg, OH. The role involves staging, provisioning, deploying IT machines, troubleshooting, and supporting mobile devices and AV equipment.

Candidates should have 1+ years of deskside experience, strong troubleshooting skills, and familiarity with Microsoft Office 365, SCCM/Intune, and remote desktop tools.