Desk-Side IT Technician I — Onsite Support & Fixes

Stefanini North America and APAC; Seadrift (TX); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Tuition reimbursement

Medical insurance

Dental insurance

Vision insurance

Job summary

Stefanini North America and APAC is seeking an on-site IT Support professional to provide hardware/software support to client sites, diagnose and repair end-user system issues, and ensure reliable network connectivity. The role emphasizes Windows environments, hardware maintenance on Lenovo PCs, and strong customer service across a corporate setting.

Candidates should have 3+ years of desk-side experience, proficiency with Active Directory, SCCM, VPN, and Microsoft Office suites, plus

Qualifications

• 3+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10.
• Experience troubleshooting and replacing hardware on Lenovo PCs.
• Experience using Active Directory.
• Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web App (OWA) and the Outlook 2016 client.
• Experience troubleshooting wireless connectivity issues.
• Quality Customer Service skills.
• VPN experience.
• Experience with basic hardware printer support.
• Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP.

Responsibilities

• Provide hardware/software support to onsite client including break/fix.
• Implement virus detection and eradication procedures.
• Diagnose end-user system failures and implement repair solutions.
• Diagnose printer and other peripheral device failures and implement repair solutions.
• Troubleshoot network devices to ensure connectivity from the PC to the Network.

Skills

Windows support

Active Directory

Office 2016

Lync

Outlook

Wireless

VPN

Printer support

SCCM

RDP

Symantec Endpoint

Customer service

Lenovo hardware

Tools

Active Directory

SCCM

RDP

VPN

Symantec Endpoint

Job description

Stefanini North America and APAC is seeking an on-site IT Support professional to provide hardware/software support to client sites, diagnose and repair end-user system issues, and ensure reliable network connectivity. The role emphasizes Windows environments, hardware maintenance on Lenovo PCs, and strong customer service across a corporate setting.

Candidates should have 3+ years of desk-side experience, proficiency with Active Directory, SCCM, VPN, and Microsoft Office suites, plus