Deskside Tech II: Mac/PC Support, On-Call

Stefanini Group; Coral Gables (FL); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

401(k) plan

Paid time off

Tuition reimbursement

Medical/Dental/Vision insurance

Professional development

On-site work in Coral Gables

Job summary

Stefanini Group is seeking a deskside support specialist to provide desktop and laptop technical assistance for Mac and PC users in a corporate environment in Coral Gables, FL. The role covers OS support (Windows 10/11), IT equipment installs/moves/changes, and proactive problem solving.

You will maintain configurations, document procedures, manage incidents via the client ticketing tool, and deliver after-hours support as needed.

Qualifications

• Experience supporting Mac OS and Windows OS.
• Proficient with Microsoft Office suite.
• Experience with AV conferencing systems, printers, and PC hardware.
• Strong documentation and research skills.
• Proven ability to provide deskside IT support in corporate environments.

Responsibilities

• Provide deskside and end-user computer support for Mac and Windows devices.
• Install, move, add, and change IT equipment as needed.
• Maintain system configurations and documentation.
• Track and resolve incidents using the client's ticketing tool.
• Support remote facilities and users as required.
• Offer on-call and after-hours support.

Skills

Mac OS

Windows OS

Microsoft Office

AV Conferencing Systems

Printers

PC hardware

Remote facilities support

Executive support

Education

High School Diploma

A+ Certification

Microsoft Certified Professional (MCP)

ITIL Foundations

Lean Six Sigma

Tools

Ticketing System

IT assets management software

Network basics

Office productivity tools

Job description

Stefanini Group is seeking a deskside support specialist to provide desktop and laptop technical assistance for Mac and PC users in a corporate environment in Coral Gables, FL. The role covers OS support (Windows 10/11), IT equipment installs/moves/changes, and proactive problem solving.

You will maintain configurations, document procedures, manage incidents via the client ticketing tool, and deliver after-hours support as needed.