Senior Desktop Support Pro — Windows & Mac

Stefanini; Miami (FL); Hybrid; USD 48,000 - 62,000; Full time

Job summary

Stefanini Group is seeking a Technical Support Specialist in Miami to deliver deskside IT support, diagnose and resolve desktop issues, and help maintain client workstations and devices.

The role requires 5+ years in desktop support, strong Windows/Mac OS skills, VPN and remote tools experience, and excellent communication to service clients in a global environment. This full-time position offers collaborative, customer-focused work with a focus on service excellence.

Qualifications

• Minimum 5 years in Desktop Support/IT Helpdesk.
• Experience configuring printers, PCs and laptops.
• Strong Windows and Mac OS support experience.
• Experience with VPN, Soft Phones, Remote Desktop, VDI.
• Hands-on with ServiceNow ticketing system.
• Excellent communication and customer service skills.
• Ability to work autonomously and in a team.

Responsibilities

• Provide deskside IT support quickly and professionally.
• Diagnose and resolve desktop problems on-site for clients.
• Install and maintain client workstations and devices.
• Record and resolve tickets in the ServiceNow system.
• Collaborate with global support teams to troubleshoot issues.
• Utilize tools for building, monitoring, and troubleshooting client devices.
• Participate in disaster recovery testing exercises.
• Follow logging and reporting procedures for desktop operations.
• Write Knowledgebase articles for client documentation.
• Meet or exceed customer service levels.
• Other duties as assigned by Level 2 Support Manager.

Skills

Strong communications skills

Excellent customer service

Time management

Multi-tasking

Autonomous work

Tools

ServiceNow

Remote Desktop

VDI

VPN

Job description

Stefanini Group is seeking a Technical Support Specialist in Miami to deliver deskside IT support, diagnose and resolve desktop issues, and help maintain client workstations and devices.

The role requires 5+ years in desktop support, strong Windows/Mac OS skills, VPN and remote tools experience, and excellent communication to service clients in a global environment. This full-time position offers collaborative, customer-focused work with a focus on service excellence.