Proximity IT Support Technician – Onsite & Remote

Stefanini North America and APAC; Miami (NM); Híbrido; USD 50.000 - 75.000; Jornada completa

Descripción de la vacante

Stefanini North America and APAC seeks an IT Proximity Support Technician to provide in-person and remote support for mobile devices, laptops, desktops, and peripherals. You will handle iPhone/iPad activations, MDM enrollment, and carrier coordination for wireless deployments while supporting Apple and Windows devices with Microsoft Office.

You will manage onsite IT assets across stores, CP facilities, and corporate offices, perform lifecycle management, and maintain printers, POS systems, and

Formación

• Pursuing or holding a degree in IT, Computer Science, Computer Engineering, or related field
• Experience with networks and TCP/IP protocols
• Strong experience with Windows and macOS operating systems
• Familiarity with ITSM (ServiceNow) and remote support tools

Responsabilidades

• Provide professional in-person and remote technical support for mobile devices, laptops, desktops, and peripherals
• Execute iPhone/iPad activations, MDM enrollment, and carrier coordination for wireless deployments
• Support Apple devices and Windows OS with Microsoft Office
• Deliver hardware/software troubleshooting and break-fix services per luxury retail standards
• Manage onsite IT assets across stores, distribution centers, and offices
• Maintain POS systems, displays, scanners, and handheld devices
• Perform lifecycle management of endpoints including imaging and upgrades
• Document activities in incident, request, and asset management systems

Conocimientos

End-User Support

Device Management

Windows OS

macOS

Microsoft Office

Carrier Coordination

Educación

Information Technology degree (in progress or completed)

Herramientas

ServiceNow

MDM

Remote Support Tools

Asset Management Systems

Descripción del empleo

Stefanini North America and APAC seeks an IT Proximity Support Technician to provide in-person and remote support for mobile devices, laptops, desktops, and peripherals. You will handle iPhone/iPad activations, MDM enrollment, and carrier coordination for wireless deployments while supporting Apple and Windows devices with Microsoft Office.

You will manage onsite IT assets across stores, CP facilities, and corporate offices, perform lifecycle management, and maintain printers, POS systems, and