Deskside IT Support Engineer — Elevate End-User Service

Corient; Chicago (IL); On-site; USD 64,000 - 88,000; Full time

Benefits offered by this job

401(k) Plan with Employer Matching

Four Medical Plan options

Employer paid Dental, Vision & Life Insurance

Employer paid Short-term & Long-term Disability

Paid Professional Designations

Training Reimbursement

Giving back to the community - Volunteer days

Job summary

A dynamic technology company based in Chicago is seeking a Deskside Support Engineer to provide high-quality IT support for end users. This role emphasizes diagnosing and resolving technical issues related to hardware, software, and network systems. The ideal candidate will have experience in deskside support, strong customer service skills, and proficiency in Microsoft products. This position offers a comprehensive benefits package and a competitive salary range between $64,000 and $88,000 annually.

Qualifications

• 3–4 years of experience in deskside support with a focus on end-user services.
• Experience troubleshooting and installing laptops, printers, and mobile devices.
• Knowledge of Microsoft Office applications such as OneDrive, SharePoint, Outlook, Teams.

Responsibilities

• Deliver high-quality, service-focused support in person, by phone, via chat, or email.
• Troubleshoot problem areas promptly and accurately, providing user assistance.
• Install, diagnose, repair, maintain, and upgrade PC hardware and equipment.

Skills

Problem-solving

Customer service skills

Analytical skills

Proficiency with Windows 11

Knowledge of networking fundamentals

Education

Associate degree or equivalent industry experience

Bachelor's degree (Preferred)

Tools

Ticketing and incident management platforms

Remote support tools

Microsoft Office applications

Job description

A dynamic technology company based in Chicago is seeking a Deskside Support Engineer to provide high-quality IT support for end users. This role emphasizes diagnosing and resolving technical issues related to hardware, software, and network systems. The ideal candidate will have experience in deskside support, strong customer service skills, and proficiency in Microsoft products. This position offers a comprehensive benefits package and a competitive salary range between $64,000 and $88,000 annually.