IT End-User Support Specialist — Elevate Everyday Tech

Wiss, Janney, Elstner Associates, Inc.; Northbrook (IL); On-site; USD 39,468 - 59,209; Full time

Benefits offered by this job

Robust health plans

Generous 401(k) matching

Educational assistance

Professional development

Job summary

Wiss, Janney, Elstner Associates, Inc. is looking for a Service Desk Specialist at our Northbrook, Illinois headquarters. This role involves delivering IT support to staff, troubleshooting hardware/software issues, and performing system administration tasks.

Ideal candidates will have at least 5 years of service desk experience and an Associate degree in Information Technology or a related field. The position offers competitive wages ranging from $28.65 to $42.98 hourly, along with robust benefits including health plans and 401(k) matching.

Qualifications

• 5+ years of experience in a service desk environment.
• Basic understanding of Windows, macOS, and Android operating systems.
• Industry certifications such as CompTIA A+, Network+, or Microsoft Desktop are a plus.

Responsibilities

• Deliver timely end-user support and troubleshoot hardware/software issues.
• Assist with Microsoft Office 365 and network device administration.
• Create and update technical documentation and provide user training.

Skills

Problem-solving skills

Customer service skills

Communication skills

Basic networking understanding

Education

Associate degree in IT or equivalent experience

Bachelor’s degree preferred

Tools

Microsoft Office 365

SCCM

Intune

Mimecast

Job description

Wiss, Janney, Elstner Associates, Inc. is looking for a Service Desk Specialist at our Northbrook, Illinois headquarters. This role involves delivering IT support to staff, troubleshooting hardware/software issues, and performing system administration tasks.

Ideal candidates will have at least 5 years of service desk experience and an Associate degree in Information Technology or a related field. The position offers competitive wages ranging from $28.65 to $42.98 hourly, along with robust benefits including health plans and 401(k) matching.