IT Service Desk Technician — Elevate End-User Support

R.M. Chin & Associates, Inc.; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401K

PTO

Parental leave

Medical insurance

Dental insurance

Vision insurance

Certification reimbursement

Job summary

R.M. Chin & Associates, Inc. in Chicago, IL is seeking an IT Service Desk Technician to provide exceptional end-user support for desktops, laptops, conference room AV equipment, and software applications.

As a Tier 1/2 frontline agent, you will diagnose and resolve issues with Windows 11 and Mac systems, manage accounts and access, maintain the knowledge base, and ensure timely communication while upholding CHIN’s service standards.

Qualifications

• Bachelor's degree in IS/IT/CS or related field.
• Minimum 2 years' end-user support experience.
• Strong Windows 11 and macOS knowledge.
• Excellent interpersonal and problem-solving skills.

Responsibilities

• Diagnose and resolve end-user hardware, software, and connectivity issues.
• Serve as Tier 1/2 front line support for desktop, conference room AV, and apps.
• Maintain incidents using ITSM tools and meet SLAs.
• Create and update knowledge base and SOP documentation.

Skills

End-user support

Customer service

Communication

Problem solving

Education

B.S. in Information Systems or IT or CS

Tools

Windows 11

Mac OS

Hardware troubleshooting

Job description

R.M. Chin & Associates, Inc. in Chicago, IL is seeking an IT Service Desk Technician to provide exceptional end-user support for desktops, laptops, conference room AV equipment, and software applications.

As a Tier 1/2 frontline agent, you will diagnose and resolve issues with Windows 11 and Mac systems, manage accounts and access, maintain the knowledge base, and ensure timely communication while upholding CHIN’s service standards.