Information Technology Help Desk

eJAmerica; Avon (IN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

An IT services provider in Avon is seeking a Deskside Support member to provide comprehensive technical support to end-users. The ideal candidate will have over 5 years of hands-on experience with desktop support, strong skills in Microsoft 365, and knowledge of endpoint security tools. This full-time position offers benefits including medical and vision insurance, along with a 401(k) plan. The role demands proactive problem-solving and collaboration with IT teams to enhance user experiences.

Qualifications

• Over 5 years of hands-on experience in desktop support and end-user computing.
• Skilled in Microsoft Windows OS (Windows 10/11) administration, deployment, and troubleshooting.
• Proficient in Microsoft 365 support (Outlook, Teams, OneDrive, SharePoint, Office apps).
• Strong experience with endpoint security tools.
• Experienced in using tools for system management and remote support.
• End-to-end knowledge of desktop/laptop lifecycle.
• Provide support for hardware and software issues, including VPN troubleshooting.
• Comfortable with remote support tools.
• Capable of documenting solutions and creating knowledge base articles.
• Work collaboratively with IT teams.
• Experienced in working in a global delivery model.

Responsibilities

• Provide desktop support and resolve user issues.
• Administer and maintain Windows OS and application environments.
• Collaborate with IT teams to optimize desktop environments.
• Document solutions and user instructions for future reference.

Skills

Basic network configuration and troubleshooting

Microsoft 365 Support

Print and File share services

Hardware Break-fix/Replacement

Patch Management

Application installation and troubleshooting

Tools

SCCM

Intune

Workspace ONE

ManageEngine

Defender for Endpoint

CrowdStrike

BitLocker

RDP

TeamViewer

AnyDesk

Job description

The Deskside support member should have strong technical knowledge and hands–on experience on below technologies:

• Basic network configuration and troubleshooting (static IP, DHCP, DNS)
• Microsoft 365 Support
• Print and File share services
• Hardware Break‑fix/Replacement
• Patch Management
• Application installation and troubleshooting

Detailed Job Description

• Over 5 years of hands‑on experience in desktop support and end‑user computing.
• Skilled in Microsoft Windows OS (Windows 10/11) administration, deployment, and troubleshooting.
• Proficient in Microsoft 365 support (Outlook, Teams, OneDrive, SharePoint, Office apps).
• Strong experience with endpoint security tools like Defender for Endpoint, CrowdStrike, BitLocker, and secure boot.
• Experienced in using tools like SCCM, Intune, Workspace ONE, and ManageEngine for system management and remote support.
• End‑to‑end knowledge of desktop/laptop lifecycle – from build and deployment to maintenance and decommissioning.
• Provide support for hardware (PCs, printers, scanners, smartphones) and software issues, including VPN troubleshooting.
• Comfortable with remote support tools such as RDP, TeamViewer, AnyDesk, and enterprise solutions.
• Capable of documenting solutions and creating user-friendly knowledge base articles.
• Work collaboratively with IT teams to maintain a stable and efficient desktop environment.
• Experienced in working in a global delivery model with strong communication, analytical, and time management skills.
• Proactive, detail‑oriented, and passionate about improving end‑user experience through reliable IT support.

Desirable (not mandatory)

• ITIL V4 Foundations
• Microsoft 365 Certified: Fundamentals - MS‑900

Seniority level

• Associate

Employment type

• Full‑time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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Benefits

• Medical insurance
• Vision insurance
• 401(k)