Desktop Support Pro - Elevate End-User IT Helpdesk

Korn Ferry; California (MO); On-site; USD 55,104 - 58,548; Full time

Job summary

A leading talent management firm is seeking a Desktop Support Associate to provide user support and troubleshoot IT issues. The role involves Level 1 support, configuring hardware and software, and collaborating with internal teams and vendors. Ideal candidates should have experience with Microsoft Windows and Apple iOS, along with strong analytical and communication skills. Compensation ranges from $40 to $42.50 per hour, ideal for those with technical support experience.

Qualifications

• Two or more years of relevant technical experience.
• Ability to analyze and troubleshoot technical problems.
• Strong written and verbal communication skills.
• Experience supporting Apple OS X and Microsoft Windows 10+.

Responsibilities

• Provide Level 1 user support and serve as initial contact for support issues.
• Troubleshoot hardware and software issues effectively.
• Install and configure hardware and software for desktops and laptops.
• Collaborate with vendors to support various IT services.

Skills

Troubleshooting

Customer service

Microsoft Windows support

Apple iOS support

Analytical skills

Communication skills

Ability to work independently

Tools

Active Directory

Microsoft Office 365

Microsoft Excel

SharePoint

Microsoft PowerPoint

Job description

A leading talent management firm is seeking a Desktop Support Associate to provide user support and troubleshoot IT issues. The role involves Level 1 support, configuring hardware and software, and collaborating with internal teams and vendors. Ideal candidates should have experience with Microsoft Windows and Apple iOS, along with strong analytical and communication skills. Compensation ranges from $40 to $42.50 per hour, ideal for those with technical support experience.