Desktop Support Analyst

firstPRO 360; Jacksonville (FL); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Disability insurance

Job summary

A stable and growing company is looking for a Deskside Support Technician to provide IT support in a small office while also managing the overall ticket queue. This role involves hardware support, including troubleshooting PCs, laptops, and printers. The company offers a competitive salary, full benefits, and weekly telecommute options. Ideal candidates should have over 3 years in IT support and a strong understanding of common software and hardware used in the industry.

Qualifications

• 3+ years of IT Deskside support experience (level 1 and level 2).
• Solid understanding of MS Suite and IT hardware.
• Experience with AV equipment and phone support is a plus.

Responsibilities

• Act as the go-to IT person for a small regional office.
• Support the overall ticket queue company-wide.
• Deploy, support, and troubleshoot hardware (PCs, laptops, printers).
• Support the phone system and AV equipment.

Skills

IT Deskside support experience

MS Suite

Understanding of LAN and WAN

PC troubleshooting

Printer support

Remote access systems

Tools

Adobe

Office 365

Job description

Stable and growing company has an immediate need for a Deskside Support Technician. In this role, you will work as the go-to IT person for a small regional office while also supporting the overall ticket queue company-wide. Much of this work is hardware support, including the ability to deploy, support and troubleshoot hardware (PC's, laptops, printers), AV equipment, support the phone system, and more.

This is a great opportunity to work at a reputable company. This company offers full benefits, weekly telecommute options, competitive salaries, casual dress around the office, 401K matching, and much more!

Base pay range

$55,000.00/yr - $70,000.00/yr

Requirements

• 3+ years of IT Deskside support experience level 1 and level 2 - laptops, desktops, printers, phones, remote access systems, etc.
• Solid foundation and understanding around MS Suite, LAN and WAN, IT hardware including PC's, Laptops, and Printers.
• Pluses - Adobe, phone support, video conference equipment support; Office 365 experience.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

• Information Technology and Administrative
• IT System Installation and Disposal
• IT System Operations and Maintenance
• IT System Training and Support

Benefits (inferred from the description)

• Medical insurance
• Vision insurance
• 401(k)
• Disability insurance

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