Design & Trade Store Leader - Growth & Coaching

Crate & Barrel; Corte Madera (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Crate & Barrel in Corte Madera, CA seeks an Assistant Store Leader - Design & Trade to drive growth through leadership, exceptional client experiences and elevated design services. You will oversee the design services and trade business, develop strategies, hire and develop a designer team, and coach staff to deliver outstanding service and a consistent brand experience.

By analyzing KPIs and coordinating with store leadership, you will set goals, monitor metrics, and ensure timely, SLA-driven

Qualifications

• 2+ years customer service or retail leadership experience.
• Experience leading designer teams and clienteling is a plus.
• Strong communication and interpersonal skills.
• Ability to manage KPIs, priorities, and staff performance.

Responsibilities

• Manage and delegate workload across the store and designated area.
• Align with store leadership on goals and initiatives.
• Establish and communicate metrics and expectations across store.
• Analyze reports to inform sales, productivity and budget.
• Promote customer experience and teamwork with associates.
• Coach and develop store staff.
• Ensure gracious, quick, and efficient service.
• Other duties as assigned.

Skills

Leadership

Communication

Organization

Problem solving

Delegation

Customer service

Tools

Microsoft Office

Google applications

Job description

Crate & Barrel in Corte Madera, CA seeks an Assistant Store Leader - Design & Trade to drive growth through leadership, exceptional client experiences and elevated design services. You will oversee the design services and trade business, develop strategies, hire and develop a designer team, and coach staff to deliver outstanding service and a consistent brand experience.

By analyzing KPIs and coordinating with store leadership, you will set goals, monitor metrics, and ensure timely, SLA-driven