Design & Trade Store Leader — Elevate Client Experiences

Crate & Barrel; Corte Madera (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Crate & Barrel in Corte Madera, CA seeks an Assistant Store Leader - Design & Trade to drive growth through strong leadership and elevated design services. You will lead the design team, develop clienteling strategies, and ensure a high standard of customer experience across all channels.

Responsibilities include hiring and developing staff, managing KPI-driven performance, and delivering consistent brand experiences while meeting sales and service goals.

Qualifications

• 2+ years customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems and tablet devices.
• Open availability to work flexible hours on weekdays, evenings and weekends.

Responsibilities

• Oversee design services and trade business, driving sales and clienteling initiatives.
• Hire, train, and develop a designer team with onboarding and performance coaching.
• Analyze KPIs to improve sales, service, and SLA-driven design deliverables.
• Collaborate with management to align goals, metrics, and operations across the store.
• Coach and develop staff to foster teamwork and exceptional customer experiences.

Skills

Communication

Organizational skills

Problem solving

Delegation

Team building

Flexible scheduling

Tools

Microsoft Office

Google Workspace

Job description

Crate & Barrel in Corte Madera, CA seeks an Assistant Store Leader - Design & Trade to drive growth through strong leadership and elevated design services. You will lead the design team, develop clienteling strategies, and ensure a high standard of customer experience across all channels.

Responsibilities include hiring and developing staff, managing KPI-driven performance, and delivering consistent brand experiences while meeting sales and service goals.