Design & Trade Team Lead: Elevate Customer Experience

Crate & Barrel; Tampa (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Crate & Barrel seeks a Team Leader – Design Services & Trade to guide daily operations of design and trade, coach the team, and achieve sales goals. You’ll steer in-store experiences through clientel ing and appointments while partnering with the Design Coordinator on scheduling and replenishment.

As a mentor, you’ll drive business development through Trade, Business Sales, and pipeline management, using store KPIs to maximize design services performance.

Qualifications

• 1+ years customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems and tablet devices.
• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends.

Responsibilities

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader.
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
• In coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growth.
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader.
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable.
• Possess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate Guide.
• Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD).
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance.
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.

Skills

Strong communication

Organizational skills

Time management

Problem solving

Delegation skills

Data entry

Customer service

Retail leadership

Tools

Microsoft Office

Google applications

Tablet devices

POS systems

Job description

Crate & Barrel seeks a Team Leader – Design Services & Trade to guide daily operations of design and trade, coach the team, and achieve sales goals. You’ll steer in-store experiences through clientel ing and appointments while partnering with the Design Coordinator on scheduling and replenishment.

As a mentor, you’ll drive business development through Trade, Business Sales, and pipeline management, using store KPIs to maximize design services performance.