Design & Trade Store Lead

Crate & Barrel; Richmond Heights (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Crate & Barrel is seeking an Assistant Store Leader - Design & Trade to drive growth through leadership and exceptional client experiences. Lead design services and trade initiatives, hire and develop a high-performing designer team, and analyze KPIs to improve sales and service while delivering consistent brand experiences for every client.

The role requires full-time availability with a flexible schedule including nights, weekends, and holidays, and a dedication to coaching, training, and

Qualifications

• Strong communication and interpersonal skills.
• Proven ability to build a culture focused on success and teamwork.
• 2+ years customer service or retail leadership experience.

Responsibilities

• In collaboration with the Store Leader, manage and delegate workload and ensure execution of plans and strategies across the store and in assigned area.
• Align with the management team on store business goals as well as the company mission, goals and initiatives to all store associates.
• Partner with the Store Leader to establish and communicate all critical metrics and expectations within the store, including sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling and training.
• Analyze reporting daily, weekly, monthly and quarterly and prepare information relating to and/or affecting sales, productivity and budget to communicate to the area, region or national levels.
• Focus on promoting and driving sales as they pertain to, or are driven by, position and acting as the Leader on Duty (LOD).
• Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic and associate training/performance.
• Collaborate with direct reports promote the customer experience and a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.
• Coach, teach, train, recognize and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent.
• Ensure all customers are provided gracious, quick and efficient service. Set expectations and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication.
• Other duties as assigned.

Skills

Communication

Retail leadership

Team leadership

Customer service

Organization

Job description

Crate & Barrel is seeking an Assistant Store Leader - Design & Trade to drive growth through leadership and exceptional client experiences. Lead design services and trade initiatives, hire and develop a high-performing designer team, and analyze KPIs to improve sales and service while delivering consistent brand experiences for every client.

The role requires full-time availability with a flexible schedule including nights, weekends, and holidays, and a dedication to coaching, training, and