Design & Trade Store Leader: Growth & Client Experience

Crate and Barrel; Cleveland Heights (OH); On-site; USD 65,000 - 75,000; Full time

Job summary

Crate and Barrel in Cleveland Heights, OH is seeking an Assistant Store Leader – Design & Trade to grow sales through exceptional client experiences and elevated design services.

You will lead the design services and trade team, hire and develop designers, analyze KPIs, and ensure timely, SLA-driven deliverables while upholding the Crate and Barrel brand across all client interactions. This role requires strong leadership, collaboration, and a passion for premium design solutions.

Qualifications

• 2+ years customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems and tablet devices.
• Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends.

Responsibilities

• In collaboration with the Store Leader, manage and delegate workload and ensure execution of plans and strategies across the store and in assigned area.
• Align with the management team on store business goals as well as the company mission, goals and initiatives to all store associates.
• Partner with the Store Leader to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling and training.
• Analyze reporting daily, weekly, monthly and quarterly and prepare information relating to and/or affecting sales, productivity and budget to communicate to the area, region or national levels.
• Focus on promoting and driving sales as they pertain to, or are driven by, position and acting as the Leader on Duty (LOD).
• Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic and associate training/performance. Participate in weekly store walk-throughs with the management team and follow-up as required.
• Collaborate with direct reports promote the customer experience and a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.
• Coach, teach, train, recognize and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent.
• Ensure all customers are provided gracious, quick and efficient service. Set expectations and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication.
• Other duties as assigned.

Skills

Leadership

Customer service

Communication

Time management

Problem solving

Delegation

Teamwork

Tools

Microsoft Office

Google applications

Computer systems

Tablet devices

Job description

Crate and Barrel in Cleveland Heights, OH is seeking an Assistant Store Leader – Design & Trade to grow sales through exceptional client experiences and elevated design services.

You will lead the design services and trade team, hire and develop designers, analyze KPIs, and ensure timely, SLA-driven deliverables while upholding the Crate and Barrel brand across all client interactions. This role requires strong leadership, collaboration, and a passion for premium design solutions.