Design & Trade Store Leader: Grow Sales & Experience

Crate & Barrel; Chicago (IL); On-site; USD 70,000 - 100,000; Full time

Job summary

Crate & Barrel is seeking an Assistant Store Leader – Design & Trade in Chicago to drive business growth through leadership, exceptional client experiences, and elevated design services. You will oversee design services and trade operations, hire and develop a designer team, and implement clienteling strategies to grow sales and customer retention.

You will analyze KPIs, ensure timely design deliverables, and maintain a high standard of brand experience throughout interactions with clients and

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Proactive problem solving skills are required.
• Strong delegation skills to drive execution and results.
• Proven ability to build a culture focused on teamwork and success.
• Open availability for full-time, including nights, weekends, and holidays.

Responsibilities

• Oversee design services and trade business, developing strategies to drive sales and client acquisition.
• Hire, train, and develop a high-performing designer team with onboarding and coaching.
• Analyze KPIs and daily/weekly data to improve sales, service, and brand experience.
• Lead clienteling initiatives and ensure timely, SLA-driven design deliverables.
• Communicate goals, metrics, and expectations across store leadership and teams.
• Foster collaboration to enhance customer experiences and teamwork across shifts.

Skills

Strong communication

Interpersonal skills

Organizational skills

Time management

Problem solving

Delegation

Ambition to build culture

Flexible schedule availability

Tools

Microsoft Office

Google apps

Computer systems

Tablet devices

Job description

Crate & Barrel is seeking an Assistant Store Leader – Design & Trade in Chicago to drive business growth through leadership, exceptional client experiences, and elevated design services. You will oversee design services and trade operations, hire and develop a designer team, and implement clienteling strategies to grow sales and customer retention.

You will analyze KPIs, ensure timely design deliverables, and maintain a high standard of brand experience throughout interactions with clients and