Design Services & Trade Team Lead - Customer Experience

Crate & Barrel; Corte Madera (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

Crate & Barrel is seeking a Team Leader for Design Services & Trade in Corte Madera, California. The role involves leading a team, coaching associates on performance, managing sales operations, and enhancing customer experience. Applicants should have at least one year of retail leadership experience, strong communication skills, and the ability to work a flexible schedule. This full-time position offers opportunities for professional growth and a vibrant work environment.

Qualifications

• 1+ years customer service or retail leadership experience.
• Required to spend significant time on the sales floor, interacting with customers, observing operations, coaching, and helping as needed.
• Ability to work a full-time flexible schedule including nights, weekends, and holidays.

Responsibilities

• Lead designated team and manage associate workload.
• Coach associates on exceptional performance and maintain a strong visible presence.
• Support all aspects of performance and development for the designated team.
• Provide specific and timely feedback about performance directly to associates.
• Train and develop associates on product knowledge, selling, and customer service.
• Communicate regularly with the Assistant Store Leader about business results.
• Ensure all customers receive gracious, quick, and efficient service.

Skills

Strong communication and interpersonal skills

Excellent organizational and time management skills

Strong problem solving skills

Demonstrated ability to execute and drive results

Strong delegation skills

Data entry skills

Tools

Microsoft Office

Google applications

Tablet devices

Job description

Crate & Barrel is seeking a Team Leader for Design Services & Trade in Corte Madera, California. The role involves leading a team, coaching associates on performance, managing sales operations, and enhancing customer experience. Applicants should have at least one year of retail leadership experience, strong communication skills, and the ability to work a flexible schedule. This full-time position offers opportunities for professional growth and a vibrant work environment.