Design Studio Customer Care Specialist

Lose Design; Goose Creek (SC); On-site; USD 34,663 - 49,369; Full time

Benefits offered by this job

25 days holidays + bank holidays

Pension Scheme

Paid Time Off (PTO)

401(k) fixed contribution

Life Insurance

Job summary

A multi-disciplinary design firm is seeking a Customer Service Representative to manage customer inquiries and enhance client relationships in Goose Creek, South Carolina. The successful candidate will engage with customers, provide updates, and ensure satisfaction while maintaining accurate records. Excellent communication and problem-solving skills are essential, alongside a high school diploma. The role offers competitive pay of $30.50 hourly, 25 days of holidays plus bank holidays, and a range of benefits including a pension scheme and paid time off.

Qualifications

• Previous work in a customer-facing position is required.

Responsibilities

• Reply to incoming calls from customers regarding products and services.
• Follow and improve departmental processes and company service standards.
• Ensure that all databases are kept up-to-date with progressing work and client details.
• Participate in team training to ensure up-to-date product knowledge.
• Provide thorough follow-ups to customer interactions.

Skills

Excellent customer service skills

Problem-solving skills

Proficient with office equipment

Excellent written skills

Excellent verbal skills

Excellent interpersonal skills

Education

High school diploma, G.E.D. or equivalent

Tools

Office Suite

Job description

A multi-disciplinary design firm is seeking a Customer Service Representative to manage customer inquiries and enhance client relationships in Goose Creek, South Carolina. The successful candidate will engage with customers, provide updates, and ensure satisfaction while maintaining accurate records. Excellent communication and problem-solving skills are essential, alongside a high school diploma. The role offers competitive pay of $30.50 hourly, 25 days of holidays plus bank holidays, and a range of benefits including a pension scheme and paid time off.