Design Studio Customer Care Specialist

Lose Design; Summerville (SC); On-site; USD 34,663 - 49,369; Full time

Benefits offered by this job

Competitive Pay

Holidays: 25 days + bank holidays

Pension Scheme

Paid Time Off (PTO)

401(k) fixed contribution

Life Insurance

Job summary

A design firm in South Carolina is seeking an experienced Customer Service Representative who will manage customer inquiries and ensure satisfaction. The role involves responding to customer calls, improving service processes, and fostering customer relationships. The ideal candidate has strong communication skills and a customer-oriented attitude. Competitive hourly pay of $30.50 with benefits like paid time off and a pension scheme are offered by the firm. This position is crucial for maintaining high service standards and client satisfaction.

Qualifications

• Previous work in a customer-facing position.
• Self-motivated and team-orientated.
• Must have access to reliable transportation.

Responsibilities

• Reply to incoming calls from customers including products and service questions.
• Follow and improve departmental processes and service standards.
• Provide thorough follow-ups to ensure customer satisfaction.

Skills

Excellent customer service skills and attitude

Problem-solving skills

Proficient with office equipment

Excellent written and verbal skills

Excellent interpersonal skills

Education

High school diploma, G.E.D. or equivalent

Tools

Office Suite

Job description

A design firm in South Carolina is seeking an experienced Customer Service Representative who will manage customer inquiries and ensure satisfaction. The role involves responding to customer calls, improving service processes, and fostering customer relationships. The ideal candidate has strong communication skills and a customer-oriented attitude. Competitive hourly pay of $30.50 with benefits like paid time off and a pension scheme are offered by the firm. This position is crucial for maintaining high service standards and client satisfaction.