Client Success & Design Studio Support

Lose Design; Conway (SC); On-site; USD 42,016; Full time

Benefits offered by this job

Competitive Pay

25 days of holidays + bank holidays

Pension Scheme

Paid Time Off (PTO)

401(k) fixed contribution

Life Insurance

Job summary

A dynamic design firm in South Carolina is seeking an experienced Customer Service Representative to join their team. The ideal candidate will have excellent customer service skills and experience in a customer-facing role. Responsibilities include answering inquiries, updating client information, and ensuring customer satisfaction. This position offers a competitive hourly pay of $30.50, along with various benefits such as paid time off and a pension scheme.

Qualifications

• Previous work in a customer-facing position.

Responsibilities

• Reply to incoming calls from customers including product and service questions.
• Refer to customer scripts when working through difficult situations.
• Follow and improve departmental processes and company service standards.
• Ensure that all databases are kept up-to-date with progressing work.
• Participate in individual and team training/meetings.
• Keep track of customer accounts and make updates as necessary.
• Provide thorough follow-ups to customer interactions.

Skills

Excellent customer service skills and attitude

Problem-solving skills

Proficient with office equipment

Excellent written and verbal skills

Excellent interpersonal skills

Education

High school diploma, G.E.D. or equivalent

Job description

A dynamic design firm in South Carolina is seeking an experienced Customer Service Representative to join their team. The ideal candidate will have excellent customer service skills and experience in a customer-facing role. Responsibilities include answering inquiries, updating client information, and ensuring customer satisfaction. This position offers a competitive hourly pay of $30.50, along with various benefits such as paid time off and a pension scheme.