Design Studio Client Success Specialist

Lose Design; Gaston (SC); On-site; USD 34,663 - 49,369; Full time

Benefits offered by this job

Competitive pay

25 days holidays + bank holidays

Pension scheme

Paid time off (PTO)

401(k) fixed contribution

Life insurance

Job summary

A multi-disciplinary design firm is seeking a Customer Service Specialist to deliver exceptional service and enhance customer relationships. The ideal candidate will manage enquiries, provide updates, and build rapport with clients. Responsibilities include addressing customer calls, maintaining databases, and participating in training to ensure service standards are met. Previous customer-facing experience and a high school diploma are required. Join a firm committed to creating supportive environments for staff growth and community engagement.

Qualifications

• Previous work in a customer-facing position.

Responsibilities

• Reply to incoming calls from customers including products and service questions.
• Ensure that all databases are kept up-to-date with progressing work.
• Participate in individual and team training to keep knowledge updated.

Skills

Excellent customer service skills

Problem-solving skills

Proficient with office equipment

Excellent written and verbal skills

Excellent interpersonal skills

Education

High school diploma, G.E.D. or equivalent

Tools

Microsoft Office Suite

Job description

A multi-disciplinary design firm is seeking a Customer Service Specialist to deliver exceptional service and enhance customer relationships. The ideal candidate will manage enquiries, provide updates, and build rapport with clients. Responsibilities include addressing customer calls, maintaining databases, and participating in training to ensure service standards are met. Previous customer-facing experience and a high school diploma are required. Join a firm committed to creating supportive environments for staff growth and community engagement.