Customer Experience Specialist — Design Studio

Lose Design; Bishopville (SC); On-site; USD 34,663 - 49,369; Full time

Benefits offered by this job

25 days holidays plus bank holidays

Pension Scheme

Paid Time Off (PTO)

401(k) fixed contribution

Life Insurance

Job summary

A multi-disciplinary design firm is seeking a Customer Service Representative to deliver exceptional customer service and enhance customer relationships. The role involves managing inquiries, updating clients, and ensuring databases are current. Successful candidates will have strong customer service skills, previous experience in a customer-facing role, and a high school diploma or equivalent. This position offers competitive pay at $30.50 hourly, 25 holidays plus bank holidays, a pension scheme, and paid time off.

Qualifications

• Previous work in a customer-facing position is required.
• Self-motivated and team-oriented individuals are preferred.
• Must have access to reliable transportation.

Responsibilities

• Manage customer enquiries and provide job progress updates.
• Reply to incoming calls regarding products and services.
• Ensure databases reflect current customer information.
• Participate in training to keep policies and product knowledge up-to-date.

Skills

Excellent customer service skills

Problem-solving skills

Proficient with office equipment

Excellent written and verbal skills

Excellent interpersonal skills

Education

High school diploma, G.E.D. or equivalent

Tools

Office Suite

Job description

A multi-disciplinary design firm is seeking a Customer Service Representative to deliver exceptional customer service and enhance customer relationships. The role involves managing inquiries, updating clients, and ensuring databases are current. Successful candidates will have strong customer service skills, previous experience in a customer-facing role, and a high school diploma or equivalent. This position offers competitive pay at $30.50 hourly, 25 holidays plus bank holidays, a pension scheme, and paid time off.